Sanofi US
If a patient experiencing a serious allergic reaction (i.e.,
anaphylaxis) did not receive the intended dose, there could be significant
health consequences, including death because anaphylaxis is a potentially life‑threatening
condition. As of October 26, 2015, Sanofi has received 26 reports of suspected
device malfunctions in the US
and Canada
Please return ALL Auvi‑Q devices. Sanofi US will reimburse
patients for the out‑of‑pocket costs (the price you pay at the pharmacy) incurred
to replace their unexpired Auvi‑Q devices with a replacement epinephrine auto‑injector.
In addition, if you purchased Auvi‑Q devices at a cost that exceeds the
cost of your replacement devices, Sanofi will compensate you for the
difference, with proof of original and replacement product purchases.
Below are the steps
you should follow.
1. Contact Your Healthcare Provider to Get a Prescription
for a Replacement Device
You should
immediately contact your healthcare provider for a prescription for an
alternate epinephrine auto‑injector. Keep the pharmacy receipt that details your out‑of‑pocket
expense (the price you paid the pharmacy) for your new device.
2. Call to Arrange for Auvi‑Q Return
Call 877‑319‑8963
or 866‑726‑6340
to arrange for a return packet to be shipped to you. In approximately five days
you will receive a prepaid mailing envelope, which will include a return form
and a prepaid mailing label.
3. Return All of Your Auvi‑Q Devices
Please return ALL
Auvi‑Q
devices. Sanofi US will reimburse patients for the out‑of‑pocket costs (the price
you pay at the pharmacy) incurred to replace their unexpired Auvi‑Q
devices with a replacement epinephrine auto‑injector. In addition, if you
purchased Auvi‑Q
devices at a cost that exceeds the cost of your replacement devices, Sanofi
will compensate you for the difference, with proof of original and replacement
product purchases.
Attach the prepaid
return mailing label to the outside of the return envelope and put the package
in the mail with your Auvi‑Q devices and proofs of purchase. The prepaid shipping
label is pre‑addressed
to Sanofi's recall processor.
Once your devices have been placed in the mail, please allow
30 days for processing and to receive your check.
